SHIPPING & RETURNS

Shipping Policy

AquaLifeStudio prefers UPS and USPS as the dependable shipping methods and all items are shipped within 48 hours unless "Not in Stock" is noted during checkout. All orders are issued a tracking number. All shipments are insured for their full retail value and in the case of an item being damaged in shipment, please refer to our Returns portion of this document. Time in transit and shipping costs will vary depending on your ship to address and weight and/or oversize of you packages. Please contact by e-mail info@AquaLifeStudio.com for immediate care concerning these issues.

 

We also ship internationally!

Return & Exchange Policy

AquaLifeStudio issues a 30 day return/exchange privilege for the full retail value of the original purchased items in need of return/exchange minus any shipping charges that may have been applied. All items must be returned in unused condition and in it's original packaging with all related items and/or documentation. All items must be in resellable condition unless a manufacturer's defect has occurred. If an item is discovered to be damaged upon receipt of the package, please email us within 48 hours so we can investigate this further with our shipping courier. The customer is responsible for the return of the items and must pay for shipping back to AquaLifeStudio unless a clear error on our part was made. If an exchange of the same items is needed due to manufacturer's defect or a mistake on our part, AquaLifeStudio will provide return shipping back to you at no extra charge. Please contact by e-mail info@AquaLifeStudio.com for immediate care concerning these issues. All returns exchanges must first be authorized by AquaLifeStudio prior to shipping the item back to us. All returns/exchanges are subject to our approval and if approved a Return Authorization number will be sent in reply to the request for return/exchange. This is the number you must include, along with the description of the problem you are experiencing or what you want to exchange for, when preparing the items for shipping back to us.